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Degraded

Account and GitLab migration

May 12 at 02:06pm AEST
Affected services
License Manager

Resolved
May 17 at 03:24pm AEST

The rollout of the new License Manager is now complete.

Updated
May 16 at 09:30pm AEST

We've completed the majority of the code changes required for the License Manager and expect to deploy the new version tomorrow. These changes will unblock most users in accessing GitLab source code and adding users to their organisations, though we expect there to be some additional follow-up work later in the week.

In addition, this deployment will resolve the console access email issues.

Updated
May 12 at 05:33pm AEST

All remaining accounts and organisations have been migrated to Redpoint ID. We're now in the process of updating the License Manager to use Redpoint ID for authentication, and to grant source code access on src.redpoint.games instead. We expect this process to take a few days, after which we'll do a final pass of account migration before deploying the new version.

Updated
May 12 at 03:31pm AEST

We're currently manually migrating accounts that hit edge cases during the migration (for example, where the old user ID on the License Manager conflicts with an ID already allocated on the Identity Server).

Created
May 12 at 02:06pm AEST

We are currently in the process of migrating accounts and GitLab (source code) projects to a new system. During this time, you may be unable to:

• Manage existing members or invite new members to your organisation
• Link your GitLab.com account
• Access source code on GitLab.com if you haven't already been granted access

Please note that during this time we are not able to manually grant access to source code repositories or modify organisation membership.